Return & Refund Policy

We have a 15-day return policy. You have 15 days after receiving your item to request a return. To be eligible for a return, your item must be unused, with tags, and in its original packaging. You also need proof of purchase. To start a return, contact us at support@theaurakin.com. Once approved, we will give you the return address and instructions. Return shipping cost will be paid by the customer, unless the item is defective or we sent the wrong item. Items sent without approval will not be accepted. Damages and Issues Please check your order when it arrives. Contact us immediately if the item is damaged, defective, or wrong. Non-returnable items - Opened beauty and personal care products - Sale items - Custom products - Gift cards Exchanges First return the item you have. After we accept the return, place a new order for the item you want. Refunds After we receive and check your return, refund will be processed to your original payment method within 5 to 10 business days. For any questions, email us at support@theaurakin.com